1. About this policy
This Privacy Policy explains how Luna Dorada Hospitality Group (“Luna Dorada”, “we”, “us”) may collect, use, store, disclose and protect personal information when you visit LunaDoradaResorts.com, submit the contact form or communicate with our hotels. This website is a demonstration front-end and does not process live reservations, guest profiles or card payments.
2. Argentine privacy framework
Our approach follows Argentina’s Personal Data Protection Law No. 25,326 and guidance from the Agencia de Acceso a la Información Pública (AAIP). Data should be collected for clear purposes, protected and removed when no longer necessary.
3. Information we may collect
- Your name, email address, phone number and selected hotel.
- Enquiry details, preferred dates, event requirements and message content.
- Browser, device, operating-system, timestamp, referral and basic security information.
- Cookie choices and communications preferences.
Please do not include passport numbers, payment-card data, health details or other sensitive information in the general contact form.
4. How we use information
We may use information to answer enquiries, route requests, provide hotel or event information, secure the website, remember privacy choices, improve service and meet legal duties. Marketing is sent only where permitted and may be stopped at any time.
5. Consent and other grounds
Processing may rely on consent, a requested pre-contract step, contract performance, legal obligations or a legitimate operational need. Withdrawing consent affects future processing, not work already completed lawfully.
6. Cookies and local storage
Necessary storage remembers your cookie decision. Optional analytics and marketing technologies remain disabled unless you enable them. The current demonstration build contains no live analytics or advertising tags. See our Cookie Policy.
7. Sharing and international transfers
Information may be shared with the relevant property and providers supporting hosting, security, email or reservation technology. They should receive only what is required and protect it contractually. We do not sell personal information.
For processing outside Argentina, we seek a destination or safeguard recognised by Argentine rules. See the AAIP’s international transfer guidance.
8. Retention and security
Enquiries are kept only as long as needed for response, follow-up, records or disputes. Measures may include access controls, encrypted connections, backups and confidentiality duties. No internet service can guarantee absolute security.
9. Your rights
You may request access, correction, updating, deletion or confidentiality. Argentine rules generally allow ten calendar days for an access response and five business days for a valid correction, update or deletion. Identity verification may be required.
If a response is missing or insufficient, you may contact the AAIP. Official information and request models appear on its personal-data rights page.
10. Marketing, minors and external links
You may unsubscribe from marketing. Argentina’s national No Llame registry covers unsolicited advertising calls and messages. Promotional communications are sent only where permitted and are not directed to children. External sites have their own privacy practices.
11. Changes and contact
We may update this policy when services or legal requirements change. For privacy questions or rights requests, email [email protected] or write to Luna Dorada Hospitality Group, Olga Cossettini 141, Puerto Madero, Buenos Aires, Argentina.
Sample content for a fictional hospitality brand. Qualified Argentine counsel should review it before commercial publication.